Refund policy

Return Policy
You have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason. In addition, we offer an extended return period of 30 days. To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. To initiate a return, you can contact us at mathijs@agivenhorse.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. We kindly request that you contact us in advance before sending any return shipment. For any questions regarding returns, you may contact us at mathijs@agivenhorse.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This allows us to evaluate the issue and resolve it appropriately.

Exceptions / Non-returnable Items
Sale items may be returned within the statutory 14-day withdrawal period, unless otherwise stated.

Exchanges
The fastest way to ensure you receive the desired item is to return the original item. Once your return has been accepted, you may place a new order for the replacement item.

Refunds
We will notify you once we have received and inspected your return. You will be informed whether the refund has been approved or not. If approved, the refund will be processed automatically via your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.